Fans file lawsuit against StubHub over World Cup ticket cancellations

StubHub is facing a lawsuit from fans who are accusing the online ticket marketplace of not fulfilling their ticket request to attend the World Cup.

admin July 3, 2026 2 minutes read

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FILE-Fans of England celebrate the team’s 2-1 victory in the FIFA World Cup 2026 Round Of 32 match between England and Congo DR at Atlanta Stadium on July 01, 2026 in Atlanta, Georgia. (Photo by Megan Briggs/Getty Images)

Fans filed a lawsuit against StubHub alleging the company failed to deliver expensive tickets they purchased on the secondary market for the 2026 World Cup.

Reuters reported that the proposed class action lawsuit was filed on June 30 in a Manhattan federal court. Fans in the suit alleged they didn’t get “what they paid for” because StubHub didn’t deliver their promised tickets.

The lawsuit seeks unspecified damages of roughly $5 million for thousands of people in the United States who never got their World Cup tickets purchased through StubHub, with accusations of violations of consumer protection and false advertising laws.

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FIFA encouraged fans to only use its own official resale platform, according to Reuters.

Soccer fans hopped on social media during the World Cup tournament criticizing StubHub for last-minute ticket cancellations and for withdrawing from guarantees fans could receive replacement tickets.

Most World Cup ticketholders expressed to Reuters that they journeyed long distances to attend tournament matches, and ticket refunds offered little solace since they remained stuck with airfare and hotel expenses.

StubHub responds to fans lawsuit

What they’re saying:

StubHub said in a statement obtained by Reuters that it would not comment on pending litigation, adding that “Our singular ⁠goal is to get fans into events, and if anything goes wrong, our FanProtect Guarantee provides replacement tickets or a full refund.”

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“The World Cup is no different, and the issues fans have experienced are largely driven by problems with the event organizer’s own ticketing infrastructure,” StubHub concluded in the statement.