PLANT CITY, Fla. – The next time you call the Plant City Police Department’s non-emergency line you may be communicating with ‘AVA’, the agency’s new Aurelian A.I. dispatcher.
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PCPD said it launched AVA on Monday to improve the way its 911 Communications Center handles non-emergency calls.
Plant City Police AI Dispatcher
What we know:
The agency says AVA, which can communicate in 35 languages, is designed to provide faster service by answering calls immediately, eliminating hold times, and gathering information for routine, non-emergency incidents such as:
- Minor traffic crashes
- Animal-related concerns
- General police questions and non-emergency reports
PCPD says the technology is expected to improve customer service, better serve a multilingual community, and keep dispatchers available for critical emergencies.
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AI Safety Monitoring
What we don’t know:
Officials have not detailed the specific software thresholds AVA uses to identify an active crime or crisis during a conversation. The department has also not revealed the total financial cost or contract duration for the Aurelian technology.
Emergency Transfer System
Why you should care:
The technology aims to shorten wait times for routine inquiries while freeing up human operators to focus on life-threatening situations. If AVA detects signs of a crime or emergency in progress, the system immediately routes the caller to a live 911 dispatcher. Trained communications personnel will continue to handle all standard 911 emergency calls directly.
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